Associate Analyst
1 year ago Marketing & Communication Navi Mumbai 219 views Reference: 30906Job Details
Associate analysts will be a part of the operations team at XL Dynamics India Pvt Ltd. The primary duty of Associate analyst will be to respond to customer queries promptly and accurately to maintain a high level of customer satisfaction. This profile offers an opportunity to work in a customer focused role that requires strong communication, problem solving, multitasking, and collaboration skills. The position offers a chance to learn and develop new skills while staying up to date with industry trends. Additionally. This role provides a chance to make a positive impact on the lives of customers by providing exceptional service and support.
Responsibilities:
Responding to customer inquiries promptly and accurately via online chat
Providing excellent customer service and support to clients
Knowledge of and adherence to SLA guidelines and protocol to ensure timely and accurate responses to customer inquiries.
Ability to prioritize tasks and manage work effectively.
Maintaining accurate and complete records of customer interaction and transactions
Collaborating with team members to ensure customer satisfaction and meet team goals.
Escalating customer issues to the appropriate department as necessary
Staying up-to-date with company process and industry trends
Participate in ongoing training and development program to continuously improve skills and knowledge.
Responding to customer inquiries promptly and accurately via online chat
Providing excellent customer service and support to clients
Knowledge of and adherence to SLA guidelines and protocol to ensure timely and accurate responses to customer inquiries.
Ability to prioritize tasks and manage work effectively.
Maintaining accurate and complete records of customer interaction and transactions
Collaborating with team members to ensure customer satisfaction and meet team goals.
Escalating customer issues to the appropriate department as necessary
Staying up-to-date with company process and industry trends
Participate in ongoing training and development program to continuously improve skills and knowledge.
More Info
JOB TYPE
Permanent Job
INDUSTRY
Banking / Accounting / Financial Services , KPO / Research / Analytics , Market Research
FUNCTION
Customer Service / Call Centre / BPO , Banking
ROLES
Other Banking , Customer Service Executive (Voice) , Customer Service Executive (Non-voice) , Other Customer Service / Call Center
SKILLS
EMAIL PROCESS
CUSTOMER SUPPORT
CUSTOMER SERVICE
EMAIL SUPPORT EXECUTIVE
CHAT SUPPORT
CUSTOMER CARE OFFICER
CUSTOMER SERVICE EXECUTIVE
EMAIL
EDUCATION
Other
Company Description
Talent Logic, Inc. was founded in 1984 and has remained a leading executive search provider since. What began as a single office has since grown to an organization that spans the nation and is recognized for its influence in web-based tools and agile recruitment processes.
Not content to rest on our collective laurels, we have pioneered innovative new ways to identify leadership talent, build effective C-suite teams, and ensure our clients can grow and thrive. Today, Talent Logic, Inc. serves clients across all industries, delivering tailored solutions that address real pain points.
Not content to rest on our collective laurels, we have pioneered innovative new ways to identify leadership talent, build effective C-suite teams, and ensure our clients can grow and thrive. Today, Talent Logic, Inc. serves clients across all industries, delivering tailored solutions that address real pain points.
