Customer Service Executive

Job Overview

To assist in handling and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival & baggage services, in an efficient and professional manner.

Key Responsibilities

Customer Service & Operations

• Ensure Vistara operates in a safe and secure environment, by complying with internal and external operating standards and procedures
• Ensure that Vistara upholds high standards of customer service delivery based on guidelines set out by Ground Services Department and Station Management
• Work closely with service partners (ground handling, catering, engineering, etc.) to achieve flight punctuality and customer satisfaction
• Administrative duties including mishandled baggage, catering, flight reports and vendor invoice verification
• Other duties and projects which may be assigned from time to time

Skills & Attributes

• Good communication skills
• Willingness to work in shifts
• Possess an aptitude for customer service

Qualification

• Graduate from a recognized university
• Amadeus knowledge shall be an added advantage

Location

Chennai

Tata SIA Airlines Limited, operating as Vistara, is an Indian full-service airline, based in Gurgaon, with its hub at Indira Gandhi International Airport. The carrier, a joint venture between Tata Sons and Singapore Airlines, commenced operations on 9 January 2015 with its inaugural flight between Delhi and Mumbai.